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Frequently Asked Questions


How to exchange e-currencies using IGNEXCHANGE service?

IGNEXCHANGE interface offers best convenience and ease of use. In the left currencies column you can see the list of currencies that you can Sell or Exchange From. In the right currencies column you can see the list of currencies you Buy or Exchange To. To the very right you will find the conversion rate, our commission and reserve.
Select a currency you wish to sell or exchange from the left column, enter the desired amount you want to receive in the box nearby and in the right column select a currency you wish to buy or receive. Then click on the “Exchange” button to proceed.


How long does it take to exchange e-currencies?

Most of the exchange operations are processed automatically and thus completed instantly. However some exchanges may require manual processing. We usually complete them within a short period of time. Please note that our business hours are Monday – Friday 9:00-18:00 GMT.


I specified incorrect receiver account for the exchange operation. What should I do?

You need to contact us, in most of the cases the transaction can not be reversed, but sometimes it is possible to cancel operation or correct the recipient details. Please always be very careful entering any financial information.


How does bank transfer exchange service work?

If you wish to use bank transfer for an exchange, you need to select the Bank USD/EUR and then you will receive bank transfer details for transfer. Note, that bank wire transfers take up to 2-4 business days to receive and process. You need to contact us and provide us a wire transfer receipt on your name as soon as you will send it.


Do you accept any of the currencies that are not listed on IGNEXCHANGE website?

You can find the list of supported e-currencies online on our IGNEXCHANGE website, it is updated every time we add new currency. However feel free to contact us and ask if we can assist you with desired exchange direction. Note that we NEVER buy PayPal, AlertPay or MoneyBookers/Skrill from users.